Effective Date:
At Ellite Cart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
1. Eligibility for Returns
You may return products under the following conditions:
- Return Window: Products can be returned within 7 days of delivery.
- Condition of Product:
- Must be unused, unopened, and in its original packaging.
- Must include all accessories, manuals, and any free gifts received with the purchase.
- Damaged or Defective Products: If you receive a damaged, defective, or incorrect item, you must notify us within 12 hours of delivery to be eligible for a replacement or refund.
Non-returnable Items
Certain items cannot be returned, including:
- Products that have been used, opened, or tampered with.
- Items purchased on sale or during promotional offers (unless otherwise stated).
- Personal care items, hygiene-related products, and perishable goods.
2. Return Process
To initiate a return, follow these steps:
- Contact Customer Support:
- Email us at sales@ellitecart.com or call +971 52 788 4513 with your order number and reason for return.
- Return Authorization:
- Once approved, you will receive return shipping instructions.
- Shipping the Product:
- The customer is responsible for return shipping costs unless the product was defective or incorrect.
- Use a trackable shipping service to avoid lost packages.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to the original payment method.
Refund Policy by Payment Method:
- Credit/Debit Cards: Refunds are issued to the original card used for payment.
- Bank Transfer: Customers will be required to provide bank details for processing the refund.
- Cash on Delivery (COD): COD orders are eligible for store credit or exchange only.
4. Exchanges
- If you received a defective or incorrect item, you may request an exchange instead of a refund.
- Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued.
5. Contact Us
For any questions about our Refund and Returns Policy, feel free to contact us:
📧 Email: sales@ellitecart.com
📞 Phone: +971 52 788 4513